Skip to main content
Man walking on the streets of san francisco

Anytime, Anywhere Access

Better health care begins with better access. With Anytime, Anywhere Access features, Sutter Health | Aetna is always there for you!

Making it easy and convenient for you to get the care you need, whenever and wherever you choose.

Woman sitting on her couch with a phone

24/7 virtual care

Sometimes you need to see a doctor and can’t easily make it into a medical office, urgent care center or clinic. For those times, you can text, call or have a video visit** with a board-certified physician 24/7 from a smart phone or computer. Whether you’re on the go or it’s the middle of the night, care is just a call or click away.

**Virtual features available based upon plan design.

Doctor to your door

House calls have made a comeback in a very modern way with our doctor to your door program. We know that it is not always easy to get to a doctor’s office, so we will bring the doctor to you. Board-certified physicians will visit you for primary or pediatric care in a private setting that works for your schedule, typically at home or work. Appointments are available from 8 AM to 8 PM, seven days a week.**

Free transportation to and from medical appointments

We believe transportation issues should not prevent you from getting to a doctor’s appointment, lab or other medical visit, like a trip to the pharmacy. One of our care navigators can schedule round trip transportation for you at no added cost.

Care navigation

When you’re not sure which solution is best for your health needs, our navigation service is the place to start. We’ll help you navigate your health plan, provider options, and even schedule appointments.

24-hour nurse line

No matter where you are or what time it is, you can always connect with a nurse for non-urgent health matters. Our licensed nurses can answer questions and help refer you to appropriate care options.

Integrated local provider network

The care you need is right in your community. In addition to our Anytime, Anywhere Access offerings, the Sutter Health | Aetna performance network gives you access to a collaborative, local network of clinically integrated doctors, hospitals, clinics and urgent care centers.

  • 1,700+ primary care doctors
  • 9,400+ specialists
  • 34 hospitals
  • 78 urgent care centers
  • 26 Sutter Walk-In Care locations
  • 14 MinuteClinic® locations
Sutter Health Aetna Network Map

*Partial county. Some ZIP codes in this county are not part of the network.

** Not available in all areas. Services based upon plan features and geographic location. Visit heal.com/sha for full coverage details.

Our Collaboration

We’re a health care company that brings together Sutter Health’s network of nationally recognized, high-quality doctors and hospitals with Aetna’s leading health plan expertise, cutting-edge data, analytics and health information technology, and shared care management capabilities. Together we bring a performance network†† to market with a goal to deliver a differentiated and personalized experience for members, designed to improve efficiency and lower the cost of care.

Great care, great value, always there for Northern Californians. 

Contact Us

LinkedIn

Many of the hospitals and physician organizations in the Sutter Health network have been recognized for quality achievements from The Joint Commission, The Leapfrog Group®, Integrated Healthcare and APG††Performance network refers to a network of providers who are clinically integrated.

Sutter Health Aetna logo Sutter Health Aetna logo

Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is the brand name used for products and services provided by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is an affiliate of Sutter Health and its affiliates (Sutter) and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna, CVS Pharmacy, Inc. (which owns CVS® HealthHub® locations), and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health family of companies.

This material is for information only and is not an offer or invitation to contract. Health insurance plans contain exclusions and limitations. Not all health services are covered. See plan documents, consult with HR/Benefits Manager or call the member services number on the back of your ID card for details on benefits, exclusions, limitations and conditions of coverage. Providers are independent contractors and not our agents. Provider participation may change without notice. Sutter Health | Aetna does not provide care or guarantee access to health services. Plan features and availability are subject to change and may vary by location. Information is believed to be accurate as of the production date; however, it is subject to change.

Language Assistance can be provided by calling the number on your member ID Card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…

You are now leaving www.sutterhealthaetna.com.

You are now being redirected to www.aetna.com. Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC (Sutter Health | Aetna). Sutter Health | Aetna is an affiliate of Sutter Health, and of Aetna Life Insurance Company and its affiliates (Aetna).

Cancel Continue

You are now leaving the Sutter Health | Aetna website.

Links to outside sites are provided for your convenience only. Sutter Health | Aetna and its affiliates are not responsible for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Cancel Continue

You are now leaving www.sutterhealthaetna.com.

You are now being redirected to www.sutterhealth.org. Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC (Sutter Health | Aetna). Sutter Health | Aetna is an affiliate of Sutter Health, and of Aetna Life Insurance Company and its affiliates (Aetna).

Cancel Continue

You are now leaving www.sutterhealthaetna.com.

You are now being redirected to www.aetna.com. Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC (Sutter Health | Aetna). Sutter Health | Aetna is an affiliate of Sutter Health, and of Aetna Life Insurance Company and its affiliates (Aetna).

Cancel Continue