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Privacy Center

Privacy

We value the trust you place in us. We take great care to protect your information. 

Notice of Privacy Practices
How we may use and disclose personal health and financial information when administering a plan of benefits. The Notice of Privacy Practices also explains the legal rights individuals have under the Health Insurance Portability and Accountability Act (HIPAA). 

Web & Mobile Privacy Statement
How we collect, manage and protect the information we collect on websites that contain a link to this Privacy Statement.

Text Terms of Use
How we may enroll you in text alerts, messages you may receive, and eligibility for our text alert service.

Security Highlights

Sutter Health | Aetna takes information security seriously and we diligently safeguard your personal information. Here are some ways Sutter Health | Aetna protects your information and steps you can take to help.

17 Steps For Securing Health Information
A list of steps we take to secure your health information.

Our Effort to Reduce the Use of Social Security Numbers
Our commitment to protecting the privacy of our members by moving away from the use of Social Security numbers whenever possible.

Safeguarding Data
How we protect the privacy and security of sensitive health and financial information. We encrypt all emails that contain member-specific health and financial information.

Medical Identity Theft
Steps that you can take to prevent medical identity theft.

Our Collaboration

We’re a healthcare company that brings together Sutter Health’s network of nationally recognized, high-quality doctors and hospitals with Aetna’s leading health plan expertise, cutting-edge data, analytics and health information technology, and shared care management capabilities. Together we bring a performance network†† to market with a goal to deliver a differentiated and personalized experience for members, designed to improve efficiency and lower the cost of care.

Great care, great value, always there for Northern Californians. 

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Many of the hospitals and physician organizations in the Sutter Health network have been recognized for quality achievements from The Joint Commission, The Leapfrog Group®, Integrated Healthcare and APG††Performance network refers to a network of providers who are clinically integrated.

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What's New

Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is the brand name used for products and services provided by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is an affiliate of Sutter Health and its affiliates (Sutter) and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna, CVS Pharmacy, Inc. (which owns CVS® HealthHub® locations), and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health family of companies.

This material is for information only and is not an offer or invitation to contract. Health insurance plans contain exclusions and limitations. Not all health services are covered. See plan documents, consult with HR/Benefits Manager or call the member services number on the back of your ID card for details on benefits, exclusions, limitations and conditions of coverage. Providers are independent contractors and not our agents. Provider participation may change without notice. Sutter Health | Aetna does not provide care or guarantee access to health services. Plan features and availability are subject to change and may vary by location. Information is believed to be accurate as of the production date; however, it is subject to change.

Language Assistance can be provided by calling the number on your member ID Card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…