If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you! Please call them at the number on your member ID Card or at 1-855-401-5713* from 9am-5pm ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).
Sutter Health | Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines as our corporate standard.
Note: For issues logging into the web site, please call 1-800-225-3375* for a representative who can assist with technical questions.
*Aetna provides certain management services to Sutter Health | Aetna including answering customer service phone calls.
Our Collaboration
We’re a healthcare company that brings together Sutter Health’s network of nationally recognized, high-quality† doctors and hospitals with Aetna’s leading health plan expertise, cutting-edge data, analytics and health information technology, and shared care management capabilities. Together we bring a performance network†† to market with a goal to deliver a differentiated and personalized experience for members, designed to improve efficiency and lower the cost of care.
Great care, great value, always there for Northern Californians.
†Many of the hospitals and physician organizations in the Sutter Health network have been recognized for quality achievements from The Joint Commission, The Leapfrog Group®, Integrated Healthcare and APG. ††Performance network refers to a network of providers who are clinically integrated.