Sutter Health | Aetna Teams up with Heal to Bring Doctors to Member’s Doors

FOR IMMEDIATE RELEASE

December 17, 2019

Sutter Health | Aetna Teams up with Heal to Bring Doctors to Member’s Doors

All Members Get Access to Heal House Calls – Seven Days a Week, 365 Days a Year.

SAN FRANCISCO, Calif. – December 17, 2019 – House calls from a doctor are making a comeback, thanks in part to a tech-savvy culture and consumer demands for better healthcare access and convenience. In response, Sutter Health | Aetna is teaming up with Heal, the leader in doctor house calls, to bring “doctors to your door” seven days a week. This service includes scheduling doctors’ visits to a member’s home or office, from 8 a.m. to 8 p.m., through the Heal app, website, or a phone call.

“We are taking steps to modernize the delivery of healthcare by making it easier to access and more affordable,” said Steve Wigginton, Sutter Health | Aetna CEO. “Heal’s ‘doctors to your door’ service will increase convenience for members by enabling them to receive primary, preventive, pediatric, and urgent care services from the convenience of their home or office. We want to deliver a differentiated member experience that leads to lower healthcare costs and better outcomes.”

With the innovative joint venture between Sutter Health and Aetna, Heal services are integrated with the member’s care. Heal physicians can write prescriptions, order labs and suggest in-network referrals for specialists and other healthcare services, like behavioral health or disease management. Collaboration between Heal doctors and the Sutter Health | Aetna provider network helps coordinate care and improve provider communications, safety and quality.

Sutter Health | Aetna members can schedule appointments every day, including weekends and holidays. Through Heal, board-certified doctors can arrive in as little as two hours in most locations. Employers offering their employees a Sutter Health | Aetna plan can also schedule on-site “Heal Days” to help keep their employees healthy and happy.

“We recognize getting to the doctor can be a challenge, especially after hours, and we’ve created Heal to revisit the healthcare model and give people the access to quality care they crave,” said Nick Desai, CEO and co-founder of Heal. “Sutter Health | Aetna and Heal see eye to eye and are working together to transform the healthcare system and make care more convenient and affordable.”

Access to Heal for Sutter Health | Aetna members begins on January 1, 2020.  

About Sutter Health | Aetna

Sutter Health | Aetna is a joint venture that brings together Sutter Health’s network of nationally recognized, high-quality doctors and hospitals with Aetna’s leading health plan expertise, cutting-edge data, analytics and health information technology, and shared care management capabilities. This joint venture aims to deliver a differentiated, personalized experience for members and is designed to improve efficiency and lower the cost of care, resulting in greater affordability.

About Heal

Heal is bringing technology innovation to re-humanize the practice of medicine in a way that is fulfilling for doctors and patients alike. Offered throughout Atlanta, Georgia; California, New York, Northern Virginia and D.C., we believe in making healthcare a more personal and convenient experience by creating a more efficient doctor's office in your home, that inevitably improves healthcare outcomes. Through the touch of an app or a click on our site, a highly vetted, qualified medical doctor will arrive at your door, twelve hours a day, 365 days a year.

Heal is in-network with all major PPO insurance companies in California, and New York, as well as Medicare, and will soon be in-network with insurers across the country. Heal investors include Fidelity ContraFund, Thomas Tull, Jim Breyer, the Ellison Family, Lionel Richie, and others. For more information, please visit heal.com. Follow us on Twitter, Facebook or Instagram.

Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is the brand name used for products and services provided by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is an affiliate of Sutter Health and of Aetna Life Insurance Company and its affiliates (Aetna).

Media Contact:

Mary Parra

916-448-5802

Our Collaboration

The new joint venture brings together Sutter Health’s network of nationally recognized, high-quality* doctors and hospitals with Aetna’s leading health plan expertise, cutting-edge data, analytics and health information technology, and shared care management capabilities. This joint venture aims to deliver a differentiated, personalized experience for members and is designed to improve efficiency and lower the cost of care, resulting in greater affordability.

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*Many of the hospitals and physician organizations in the Sutter Health network have been recognized for quality achievements from The Joint Commission, The Leapfrog Group®, Integrated Healthcare and CAPG.

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What's New

Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is the brand name used for products and services provided by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is an affiliate of Sutter Health and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Sutter Health | Aetna. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

This material is for information only and is not an offer or invitation to contract.  Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. Information is believed to be accurate as of the production date; however, it is subject to change.

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