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About us

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Who we are

Sutter Health | Aetna is a healthcare company that is the result of a collaboration between Sutter Health, a not-for-profit healthcare system, and Aetna, a CVS Health company. Our joint venture offers both self-insured PPO and EPO commercial health plan products, as well as Aetna offered fully insured products to employers in Northern California. Sutter Health | Aetna combines Sutter Health’s nationally recognized, integrated network of doctors and hospitals with Aetna’s health plan expertise, care management capabilities and analytical insights. By combining care delivery with healthcare coverage, we’re designed to give members access to the high-quality care, personalized care experience, and exceptional service they deserve.

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What does Sutter Health bring to the joint venture?

  • Sutter Health’s integrated network provides coordinated care to more than 3 million Northern Californians each year in one of the most diverse regions in the country.
  • Sutter Health is a national leader in healthcare quality with the majority of hospitals and care facilities across Sutter Health’s integrated network outperforming state and national averages in many measures of quality.
  • Sutter Health’s integrated network invests heavily in research and pilot programs that fuel advancements in their patients’ care and medical research across the country.
  • Sutter Health is committed to ensuring all patients receive high-quality care regardless of their circumstances with a focus on ensuring optimal health outcomes for all.
  • Sutter Health is working to eliminate health disparities and promote health equity within its integrated network and across the United States.
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What does Aetna bring to the joint venture?

  • Aetna is one of the nation’s leading diversified healthcare benefits companies, serving 47.5 million* people.
  • Aetna is committed to providing individuals, employers, healthcare professionals, producers and others with innovative benefits, products and services.
  • Aetna works with doctors, hospitals and health networks to align the economic incentives so everyone’s focus stays on the member’s health.
  • Aetna’s robust technology and online tools provide members the ability to more easily access care and local providers.

*as of September 30, 2018

Sutter Health's accolades

  • 2020 Integrated Healthcare Association Excellence in Healthcare Award | Six Sutter Medical Network (SMN) organizations were recognized for achieving top marks on quality and/or patient experience measures while effectively managing cost of care for Commercial HMO patients in 2019.
  • 2020 U.S. News & World Report Best Hospitals | Three hospital campuses within the Sutter Health network earned recognition as among the best hospitals in California for 2020-2021.
  • American Hospital Association | 2019 Carolyn Boone Lewis Equity of Care Award for Sutter’s commitment to advancing diversity, inclusion and health equity.
  • 2020 The Centers for Medicare and Medicaid Services (CMS) Hospital Quality Star Rating | Eight hospitals within the Sutter Health network earned 5 stars—the highest possible ranking.

To learn more about Sutter Health’s awards, please visit sutterhealth.org/newsroom/category/quality-care

Aetna’s accolades

  • National LGBT Chamber of Commerce (NGLCC) and members of National Business INclusion Consortium (NBIC) selected Aetna as a 2018 Best-of-the-Best Corporation for Inclusion.
  • Aetna was recognized as one the country's most innovative users of business technology in the 2016 InformationWeek Elite 100, ranking #85. In 2013, Aetna ranked #52 on InformationWeek's list of the 500 leading technology innovators, and first among health insurers. Aetna was also named to the InformationWeek 500 lists in 2012, 2011, and 2010.
  • Aetna was recognized from 2012-2016 as one of America’s most community-minded companies in the 2016 Civic 50, an annual initiative from Points of Light that identifies and recognizes companies who invest talent, time and resources to partner with and help improve the communities where they do business.

To learn more about Aetna’s awards, please visit aetna.com/about-us/aetna-awards-recognition

Our Collaboration

We’re a healthcare company that brings together Sutter Health’s network of nationally recognized, high-quality doctors and hospitals with Aetna’s leading health plan expertise, cutting-edge data, analytics and health information technology, and shared care management capabilities. Together we bring a performance network†† to market with a goal to deliver a differentiated and personalized experience for members, designed to improve efficiency and lower the cost of care.

Great care, great value, always there for Northern Californians. 

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Many of the hospitals and physician organizations in the Sutter Health network have been recognized for quality achievements from The Joint Commission, The Leapfrog Group®, Integrated Healthcare and APG††Performance network refers to a network of providers who are clinically integrated.

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Health benefit plans are administered by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is the brand name used for products and services provided by Sutter Health and Aetna Administrative Services LLC. Sutter Health | Aetna is an affiliate of Sutter Health and its affiliates (Sutter) and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna, CVS Pharmacy, Inc. (which owns CVS® HealthHub® locations), and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health family of companies.

This material is for information only and is not an offer or invitation to contract. Health insurance plans contain exclusions and limitations. Not all health services are covered. See plan documents, consult with HR/Benefits Manager or call the member services number on the back of your ID card for details on benefits, exclusions, limitations and conditions of coverage. Providers are independent contractors and not our agents. Provider participation may change without notice. Sutter Health | Aetna does not provide care or guarantee access to health services. Plan features and availability are subject to change and may vary by location. Information is believed to be accurate as of the production date; however, it is subject to change.

Language Assistance can be provided by calling the number on your member ID Card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…